“My bed is too hard.”
“My bed is too soft.”
“I demand a free upgrade.”
Follow most western consumers today, and you’ll hear a series of complaints much like those listed above. We are a globe of discontented, unrelenting, self-driven people.
In a short period of time, generally speaking, we’ve evolved into a people who expect five star treatment for a one star price. We want the nicest of amenities, but prefer not to pay for them. And if the slightest thing goes wrong, including what would have been considered acts of God in our immediate past, we want someone to give us even more. If flood, fire, volcano, earthquake, or other natural disaster hits when we are on vacation, we expect not only a refund, but a voucher for a free visit in the future. If we don’t get all that we want, we pitch a fit, right where we stand.
But what is this doing to our culture and economy? With an unforgiving attitude toward unpreventable problems, or minor mistakes, we are pushing stress levels through the roof. The affect of our pressured demands are passed onto the next customer in a domino of embittered employees, higher prices, and fragile businesses.
Definitions of customer service and consumer expectation are very different from two or three decades ago. We can define our experience through a lens of unattainable standards. So is there something we can do to make a change for the better?
Strive to be a happy patron. Put yourself in the shoes of the employee, ask yourself how many miserable souls might have taken their rage out on the person on the phone, or standing in front of you. Look behind the scenes and imagine paying all the bills required to keep the doors open at the businesses you frequent. Determine to be part of someone’s solution, instead of another in a string of problem customers. Challenge yourself to be one of the few who share a smile, and offer something positive to brighten another’s day.
I believe we get what we give — with interest. If I’m right about this philosophy, and it sure holds true for me, then the gift of joyful surprises will boomerang into a shower of blessings on your own life. After all, who wants to spend their days in misery?
Do you leave a happy trail of people behind you, or do you stamp another sour image into the minds of those you meet?
Anita Fresh Faith
Numbers 14:27 (NIV)
“How long will this wicked community grumble against me? I have heard the complaints of these grumbling Israelites.
Anita Agers-Brooks is an Inspirational Coach, Certified Personality Trainer, Productivity Specialist, Certified Team Training Facilitator, Marketing Specialist, national speaker, and author.
She’s a member of the Christian Writer’s Guild, client of WordServe Literary Group, graduate of CLASS for Leaders, Speakers, and Authors, a founder of The StoryWriting Studio, and speaker on circuit for Stonecroft International Ministries.
Anita’s passionate about business with integrity, healthy relationships, and issues of identity. She travels the country teaching others from her personal experiences and research. She believes it’s never too late for a fresh start with fresh faith. Anita lives in Missouri with her husband Ricky.